HPCC offers candidates the option to take an exam through live remote proctoring. LRP is a secure way for a candidate to take an examination outside of the traditional test center utilizing technology to connect with a live professional proctor. LRP allows candidates to choose when and where they take HPCC examinations, making the pursuit of certification more convenient. Live remote proctoring is available through HPCC’s exam partner, PSI.
Access Your Scheduled LRP ExamDo you have what you need for LRP?
System Requirements
- Computer compatibility – PC/MAC (iPad, Chromebook, and other tablets are NOT supported and will not work)
- Operating System (64-bit only) – Windows 10, 11, and macOS 11 (Big Sur), 12 (Monterey), 13 (Ventura)
Not Supported: Windows with Snapdragon, Windows 10s, Windows 10 in S-Mode, and Windows 11 in S-Mode, Windows Education, Windows Enterprise (all versions) - Browser – Google Chrome is the only supported browser Download Google Chrome | Update Google Chrome
- Camera – Capable of a 360-degree scan of the test room and must have an external camera available if using a desktop computer
- Screen Resolution – 1368 x 769 or higher
- Microphone – Must be functional and available for testing
Note: Headphones/earbuds should not be used - Internet connection – Minimum 300 Kbits per second or higher download and upload speed | Test internet speed
What to expect on the day of your exam
Other important information
The Basics
Your success is important to us!
- Complete a system check prior to your scheduled exam.
- Log-in from the comfort of your home, office, or testing environment at your assigned time.
- Complete a 360-degree room scan of your testing environment and work area.
- Show your government-issued ID (military ID is not accepted for LRP)
- It is highly recommended that you use a personal computer that has not been issued by your employer or organization. Firewalls and security settings from employer-issued computers may prevent the PSI software from operating properly.
- If you’re using a work computer, you must have administrative rights for the secure download before the exam, and you must be able to disable the firewall for remote access. Please contact your IT administrator prior to your exam to ensure a successful test experience.
- Try to use a personal computer/laptop
- Confirm your username and password for logging into your HPCC account (please write your login information down in a safe, secure place to ensure you can access your account on the day of your exam).
- Find a private location (in advance) where you won’t be interrupted – all windows, screens, and mirrors must be covered.
- Have a clean desk
- Use a dependable device with a webcam
- Have a reliable internet connection that you can guarantee for the entirety of the exam.
- While taking the exam, make sure no one else using the internet is streaming.
Issues during the exam
- Contact PSI technical/customer support 833-256-1422 (PSI may ask to access your computer remotely to help resolve technical problems).
- Review frequently asked questions below for information on what to do if you are locked out of your HPCC account and cannot access your exam.
Frequently Asked Questions
Where can I take my online proctored test?
What happens if my computer doesn't pass the system check, and I am unable to take my exam?
What happens if I get locked out of my HPCC account and am unable to take my exam?
What type of identification will I need to present?
When will I receive my score report?
What if I am scheduled for an in-person exam? Can I switch to LRP?
Can I take a break?
Can I have electronic devices with me during the exam?
Can PSI access the files on my computer?
What happens if I violate any rules of LRP?