Privacy Policy

 Your privacy is a priority for the Hospice and Palliative Nurses Association (HPNA) and its related entities including the Hospice and Palliative Nurses Foundation (HPNF) and the Hospice and Palliative Credentialing Center (HPCC). HPNA, HPNF, and HPCC are collectively referred to herein as HPNA. To maintain efficient service while respecting your privacy and protecting any personal information you share with us, HPAN has adopted and adheres to the following Privacy Policy. This privacy policy is incorporated into and is a part of the Website Teams and Conditions of Use Agreement  owned and operated by HPNA on behalf of itself, HPNF, and HPCC. Specifically, this privacy policy covers the following topics:

  • Children's Information
  • Information Collection
  • Information Use
  • Information Sharing
  • External Links
  • Access to and Control of Information
  • Data Security
  • Data Retention
  • Data Transfer
  • Privacy Policy Updates
  • Acceptance of Privacy Policy Terms
  • Contact Information 
Children's Information
The website and our services and products are not directed towards children under the age of 16. We do not knowingly collect information from children. If we become aware that a child has provided us with information without parental consent, that information will be deleted from our records. 

Information Collection
This privacy policy applies to information that HPNA collects (i) on the website, (ii) through other platforms used in connection with the services and products that we provide, and (iii) by telephone, email, text message, letter, or other methods of communication. When you use our services or products (including, without limitation, sitting for an exam, attending a conference or webinar, etc.) we collect (i) information provided voluntarily and (ii) information collected automatically, as described in detail below. Please note that you may decline to share your personal information with us, in which case we may not be able to provide you with certain services or products. 

Information Provided Voluntarily
  • Visitor or Member Information: We will collect personal information that you provide to us, including, but not limited to, your name, employer's name, job title, mailing address(es), email address(es), telephone number(s), fax number, photograph, and date of birth. Such information is necessary to facilitate your access to, use of, purchase of, or participation in our service and product offerings, including, but not limited to: membership, events, meetings, or conferences; educational programs; and online forums. 

  • Payment Information: If you choose to purchase a product or service, we and/or our third-party payment processors will collect your payment information, including, but not limited to, your credit or debit card number, card verification value (CVV) number, and expiration date. 

  • Enrollment, Registration, and Order Forms: In order to enroll in or register for an HPNA program or exam, to attend an HPNA event, meeting, or conference, or to request or order an HPNA product or service, you may be required to fill out a registration or order form and provide personal information, which we will use to process your registration or order. In certain circumstances, a program, event, meeting, or conference accessed through the website may be jointly sponsored or co-sponsored with another organization(s), and enrollment or registration may or may not be handled by HPNA. In the event enrollment or registration is not handled by HPNA, this privacy policy will not apply - instead, such third party's privacy policy will apply and be controlling. Please note that HPNA is not responsible for the privacy policies of such other organizations or their collection, use, sharing, or other processing of your personal or other information, and HPNA hereby disclaims any liability or responsibility in connection therewith. 

Information Collected Automatically
  • Automated Information: Your web browser or mobile device automatically provides information when you visit the website, including, but not limited to, your internet protocol (IP) address or unique device identifier. 

  • Cookies:Cookies are pieces of stored information on a user's computer or device that are used to provide smoother navigation throughout the website, such as to store a saved password; to identify user trends, such as page views; and for other internal purposes such as to assess the effectiveness of the website. You will be asked to consent to the use of cookies in accordance with this privacy policy when you visit the website. You have the option of setting your computer to disable cookies or to alert you when cookies are being used. If you choose to disable cookies, please be aware that portions of the website may not function properly.

  • Log Files: Log files store information such as a user's IP address, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. Like most websites, the HPNA, HPNF, and HPCC website uses log files to analyze trends, administer the website, and track users' movement on the website. 

Information Use
HPNA uses the information that we collect to provide our services and products and to operate our business. We may use and store such information for legitimate and lawful business purposes, for example, in order to:
  • provide a service or product you requested;
  • secure your membership status;
  • fulfill your membership benefits;
  • analyze, evaluate, and improve member and prospective member needs and interests, and improve the member and prospective member experience;
  • notify you of HPNA, HPNF, or HPCC official business, news, activities, programs, events, meetings, conferences, services, products, and benefits;
  • track exam, event, meeting, and conference attendance;
  • track education and certification related activities;
  • prepare invoices and process payments;
  • respond to communication and inquiries that you send to us;
  • respond to a notice of alleged copyright infringement;
  • promote the function, safety, and security of our services; and
  • for other legitimate and lawful businesses purposes. 
For individuals located in the European Economic Area, we rely on multiple legal bases to collect, use, share, or otherwise, process your personal data, including that:
  • you have a given consent, which you may withdraw at any time;
  • it is necessary for us to perform a contract with you;
  • it is necessary for us to comply with legal obligations;
  • it is necessary for our or a third party's legitimate interests;
  • it is necessary for us to perform a task in the public interest or for our official functions; and/or
  • it is necessary to protect someone's life.
To the extent we rely on our legitimate interests as a legal basis to collect, use, share, or otherwise process your personal data, those interests include: providing a product or service you requested; securing your membership status; fulfilling your membership benefits; analyzing, evaluating, and improving member and prospect member needs and interests; notifying you of HPNA, HPNF, or HPCC official business, news, activities, programs, events, meetings, conferences, services, products, and benefits; tracking event, meeting, and conference attendance; tracking education related activities; preparing invoices and processing payments; responding to communications and inquiries that you send to us; responding to a notice of alleged copyright infringement; and promoting the function, safety, and security of our services. 

Information Sharing
Personal information may be given to a third party in order to complete a specific business transaction on behalf of HPNA. Such transactions include the following:
  • Your name and contact information, as provided to HPNA, may be shared with HPNA's partners or other members to provide a service, satisfy a question, or develop a prospective business relationship. We are not responsible for members' use or misuse of your personal information.

  • Your name and contact information, as provided to HPNA, may appear on registration or attendee lists distributed at HPNA programs, events, meetings, and conferences to other attendees and third parties, including, but not limited to, exhibitors or sponsors. We are not responsible for use or misuse of your personal information by exhibitors, sponsors, or the like. 

  • We may share your personal information with third-parties that provide services to HPNA including, but not limited to, administration/operation support; marketing, promotions, and communications; program, event, meeting, or conference enrollment, registration, planning, hosting, or management; website hosting; database management; payment card processing; or other data processing. 

  • We may sell your name and contact information, as provided to HPNA, to third-parties wishing to advertise their products, publications, and/or services. 

  • We may disclose personal information if we become subject to a subpoena, court order, or law enforcement or other government agency inquiry or investigation or if we are otherwise legally required to disclose such information. We also may use and disclose information about you to establish or exercise our legal rights to enforce the Website Terms and Conditions of Use Agreement, to assert and defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person. 

  • If all or part of HPNA (or HPNF or HPCC) is merged into or otherwise transferred to another entity, we may transfer the personal information you provide to us to such entity as part of that transaction. 

External Links
There are external links to other websites throughout the website. Please not that HPNA is not responsible for the privacy policies of those other websites and hereby disclaim any liability or responsibility in connection with such linked websites.

Access to and Control of Information
HPNA takes your privacy and the protection of your personal information seriously, and we will provide you with reasonable access to and control of the personal information that you have provided with us. You may request to update your personal information or to opt in to or opt out of any service offerings at any time. 

For individuals located in the European Economic Area, you may have additional rights concerning your personal data, such as to access, obtain a copy of, correct, or delete that information or to withdraw your consent or object to the collection, use, sharing, or other processing of that information. To make any requests with respect to your personal information, please contact HPNA as set forth below in the Contact Information section. 

Data Security
We employ reasonable security measures to protect your personal information. Online registration and information, such as payment card information, will be secured using a commercially accepted method of encryption. However, please be aware that no method of electronic transmission is completely infallible, and we cannot guarantee its absolute safety. If you become aware of any breach of website security, please contact us immediately. 

Data Retention
HPNA retains your personal information for as long as necessary to fulfill the purposes for which it was collected as set forth in this privacy policy, unless otherwise required by law. We will retain and use information as necessary to comply with legal obligations, resolve disputes, enforce agreements, and as otherwise set forth in this privacy policy. 

Data Transfer
If you are visiting the website from outside the United States, please we aware that you are sending information, including personal data, to the United States where our servers are located. That information may then be transferred within the United States or to other countries outside the United States other than your country of residence. Countries other than your country of residence, including the United States, may have data privacy and protection laws that differ from, and potentially provide less protection than, the applicable laws in your country of residence. 

To the extent that HPNA may be deemed to have transferred personal data outside of the European Economic Area, we rely on multiple legal bases for doing so. For individuals located in the European Economic Area, by providing your personal information, you consent to our use of it in accordance with this privacy policy, including the transfer of your information across international boundaries to jurisdictions anywhere in the world as permitted by applicable law. In addition, we will obtain separate and explicit content from individuals located in the European Economic Area in connection with the provision of certain services that involve the transfer of personal data. Finally, when transferring the personal data of individuals located in the European Economic Area, we will use the standard contractual data protection clauses adopted by the European Commission, which provide safeguards for the transfer of such data, in connection with the provision of certain services that involve such transfers. 

Our collection use, sharing, and other processing of your personal information will at all times be governed by this privacy policy.

Privacy Policy Updates
Should any changes be made to this privacy policy, we will post them on this page with an appropriate explanation.

Acceptance of Privacy Policy Terms
Using the HPNA website indicates your acceptance of our privacy policy. Your continued visits to the HPNA website after changes are posted to this policy will signify your acceptance of those changes.

Contact Information
If you have questions, please contact us at:

Hospice and Palliative Nurses Association
400 Lydia Street, Suite 103
Carnegie, Pennsylvania 15106
Email: info@hpna.org
Telephone: 412-787-9301