COVID-19 Updates for HPCC Certification Candidates

Updated June 1, 2020
HPCC testing vendor, PSI, began an official re-opening of domestic owned and operated test centers on May 1st, with most sites open by May 18th.  As of today, 168 of its 187 US owned and operated sites are now open.  Please note that testing centers are open at 50% capacity in order to adhere to social distancing.  This could mean scheduling availability may not be immediate.  We are monitoring capacity and working with PSI to offer as many options as possible to candidates, including plans to expand sessions and open 7 days a week.  Due to the 50% capacity to assure social distancing and everyone's safety, PSI is methodically working through scheduling and rescheduling as needed.  We recognize that some candidates may experience longer call wait times during this period of time.  PSI is monitoring and adjusting staffing to help absorb this increased demand. 

As a reminder for HPCC candidates: 

- For the remaining closed test centers, you can access the list here
- Information regarding the safety and sanitation procedures at test sites can be found here: COVID-19 FAQ Sheet 
- Candidates are encouraged to check their email and voice mails often in order to review communication regarding last-minute updates regarding their scheduled test date.
- To contact PSI regarding testing services, please call 833-256-1422 or visit https://www.psionline.com/contact

For clarification of any specific concerns or questions, contact the HPCC national office via email at hpcc@gohpcc.org or by phone at 412-787-1057

Updated April 28, 2020:
HPCC is encouraging all candidates scheduled for testing in 2020 to regularly check our testing partner's website (PSI) for COVID-19 operational updates and procedures.  Please see below for the latest information:    

Important Notices and Updates Concerning COVID-19
Testing Center Closure Information

PSI Services COVID-19 FAQ

Updated April 27, 2020:
HPCC's testing vendor, PSI, has been focused on the re-opening of its testing sites on May 1, 2020. PSI's test sites will be opened where city, state, and county jurisdictions will allow moving forward after this date. The health of our candidates and employees continues to be our top priority.

HPCC realizes its testing candidates will have questions regarding PSI's procedures to ensure employee and candidate's safety as testing centers re-open. To assits in answering these questions, PSI has created a frequently asked questions document which can be found at https://www.psionline.com/wp-content/uploads/psi-services-covid-19-faqs.pdf. HPCC encourages all candidates to review this document before scheduled exams. As questions are asked that are not included on this FAQ, HPCC and PSI will be updating it to ensure we are being responsive to questions and concerns. If you should have additional questions, candidates can contact an HPCC representative at 412-787-1057. We would be happy to assist you. Thank you for your continued support of HPCC. 

Updated April 27, 2020:
HPCC has announced testing windows beginning in June and September will be extended due to new CDC guidelines on social distancing and the potential for reduced capacity within its testing centers.  If you plan to take the exam in June, the testing window will be extended through July 31, 2020.  If you plan to take the exam in September, the testing window will be extended through October 31, 2020.  You will be able to schedule an exam based upon your needs and the availability of the testing centers in your area.

The online application deadline to apply for exams during June and July is now May 31, 2020.   
The online application deadline to apply for exams during September and October is now August 15, 2020.

For complete details on the examinations, including the candidate handbook, requirements and the application process, please visit, https://advancingexpertcare.org/certification and select the credential you wish to test for this year.  Please contact us at HPCC@gohpcc.org or by phone at 412-787-1057.  We would be happy to answer your certification questions.  

Updated March 27, 2020:
Certification renewal dates have been extended for all credentials expiring in the next few months. 

Updated March 25, 2020:
HPCC's testing partner, PSI, has officially converted its offices to a work from home support system effective March 24th. For at least the next 30 days, HPCC's paper application processing and paper/pencil resourcing will not be available until the office reopens. Electronic application processing is still available.  HPCC thanks all certificants and candidates for your patience as we navigate the COVID-19 pandemic together. 

Updated March 20, 2020:
HPCC's testing partner, PSI, has closed testing centers in the United States for 30 days, effective March 20th. 

The temporary suspension of certification testing is necessary to comply with federal guidance and to protect he health of individual test takers and staff at these centers. Testing centers are expected to reopen April 13, 2020, but the specific date will depend on circumstances that are changing daily. As a result of the closure:

  • All remaining scheduled candidates testing during the month of March will be cancelled, and a cancellation notice will be sent to all candidates via the email address we have on file. This email will be sent from our testing partner, PSI. 
  • Canceled candidates will be able to transfer to a future testing window. HPCC is waiving any transfer fees and a transfer form will not be needed to reschedule. 
  • Please allow 30 days before attempting to reschedule your exam if you want to test in the June 2020 window. At the end of the 30-day period, candidates can reschedule online or contact PSI for rescheduling assistance. If you would like to transfer to the June or September test window, please contact PSI at AMPExamServices@goamp.com. Once your testing window has been updated, you will be able to reschedule within that time frame online. The September 200 window opens June 1, 2020. 
  • PSI offices remain open for application processing and candidate services. If you have any questions regarding your certification or exam, please contact PSI directly at 833-256-1422 or AMPExamServices@goamp.com
  • The HPCC national office remains open and hours of operations are unchanged (M-F 8:00 a.m. to 4:00 p.m. Eastern). Candidates can contact an HPCC representative at 412-787-9301.
  • Please check this page regularly for updates and additional information. 

Special note for current CHPNAs:

  • Current CHPNAs due to renew their certification March through September 2020 will be automatically extended through December 31, 2020. CHPNAs seeking recertification during that time period will be eligible to test during the June, September, and December 2020 testing windows. Candidates can contact an HPCC representative with any questions at 412-787-9301.

HPCC thanks all certificants and candidates for your patience as we navigate the COVID-19 pandemic together. If there is anything we can do for you, please feel free to let us know. We would be more than happy to help.